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PunchOut2Go :: B2B eProcurement Trends for Suppliers

Understanding your customers’ user base infrastructure is important to the success of a PunchOut Catalog integration and its usability. PunchOut2Go is in a great position to provide analytical trends, data movements, and metrics to help in your eProcurement integration strategies. In this article, you will better understand your users and their browsers and what you need to consider when designing your PunchOut Catalog for success. You will also hear from Coupa, CNET, Alpine Consulting and other partners as it relates to the eProcurement technology and usability.

PunchOut2Go :: B2B eProcurement Trends for Suppliers

Nov 17, 2015

Buying entities from around the globe are investing heavily into eProcurement technologies to streamline spend while getting the accountability and visibility they need with their vendors.  99% of the interactions we have with Suppliers derive from Suppliers wanting to win the business or keep the business, providing their customers with a PunchOut Catalog. Many Suppliers are responding to an RFX that calls for a PunchOut Catalog or a Buyer has informed their Supplier that they will need to shift the business they do to an eProcurement system and the Supplier needs to provide PunchOut capabilities.

PunchOut2Go CEO, Brady Behrman, explains, “Because of the flexibility and adaptability of the PunchOut2Go Gateway, we are quite accustomed to helping our clients understand the experience their customers are expecting. The experience conversation includes discussions around browser compatibility. Buying entities need a streamlined way to purchase goods and services from their vendors while maintaining their connection with their Procurement system. Suppliers obviously want to provide and want to grow sales. This article will help suppliers to better equip their organizations to achieve success within this channel.”

The eProcurement technology is a win-win for Buyers and Suppliers alike, however, there are many pieces of the puzzle that need to fall into place for both Buyers and Suppliers to be successful within the eProcurement space. A Buyer's eProcurement initiative is only as good as the vendors that can do business through the Buyer's’ eProcurement system, and, let’s face it, the vendor who is responding to the RFX or needing to provide PunchOut to keep the business will ultimately have other customers utilizing different eProcurement technologies with different requirements that may or may not be divulged.

With that being said, one of the challenges a Supplier will face is browsers: support and compatibility of numerous browser types. For the first time in the B2B eCommerce space, PunchOut2Go is here to provide this report and insightful content to better prepare Suppliers in their eProcurement initiatives and also inform Buyers on what their Suppliers are up against.

Browser support is nothing new in the web world. However, in August 2015, PunchOut2Go queried hundreds of thousands of PunchOut sessions from the PunchOut2Go Gateway that is utilized by organizations to integrate commerce applications to customers on eProcurement systems such as Ariba, SAP, Oracle, Coupa & SciQuest. To date, PunchOut2Go is supporting thousands of integration points in 30 different countries with over 60 different procurement systems. This puts PunchOut2Go in a unique position to present data and metrics that we feel are invaluable to the Suppliers that sell within the eProcurement space and those that utilize PunchOut2Go to connect the mission-critical dots between their eCommerce application and their customers procurement system.

procurement-browser-trends-graph.jpgThe browser trend results:

  • 80% Internet Explorer (IE)
  • 6% Firefox
  • 6% Chrome
  • 1% Safari
  • 7% Java and other misc.

This is not completely surprising for those in the B2B sector that analyze their analytics. B2B IE usage is higher than in the B2C space, but that may be expected.  What is not expected is how the various IE versions come into play.

80% of the IE useage boils down to users punching out as:

  • 7% IE11
  • 7% IE10
  • 22% IE9
  • 16% IE8
  • 2% IE7

Ok, that doesn’t quite add up. Let’s dive in a little further and see what else we are missing:.

  • 3% IE 11 (IE7 compatibility)
  • 2% IE10 (IE7 compatibility)
  • 18% IE9  (IE7 compatibility)
  • 23% IE8  (IE7 compatibility)

This should be a real eye opener for every Supplier’s eCommerce team that have built cutting edge eCommerce applications with modern infrastructure that support a responsive, fluid design, solving the problem of users accessing applications on all device types. And, why shouldn’t they? This new infrastructure is the latest technology and it’s a must have in the B2C market and some of the direct B2B market. However, large organizational buyers across procurement channels aren’t quite up to speed.

In Part 2 of 3, “PunchOut2Go eProcurement Trends: Browsers” we will be further discussing why the usage of old browsers remains mainstream within the eProcurement space and what this means for Suppliers and Buyers alike. PunchOut2Go eProcurement Trends: Browsers (Part 2 of 3) Why the useage of old browsers and what does it mean?

Category: Trends