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VCA Animal Hospitals Case Study

OBJECTIVE for SUCCESS: Streamline supplier onboarding leveraging suppliers existing capabilities to harmonize data to VCA's Coupa e-procurement system and automate GL processes.


VCA, Inc., an operator of more than 750 animal hospitals within the United States and Canada, made the strategic decision to partner with PunchOut2Go, whose core focus is B2B e-procurement integrations. PunchOut2Go provided the right technology and integration support needed to transition VCA’s suppliers to its newly adopted Coupa Software e-procurement application.

The challenges VCA faced were reducing the complexity of system integrations, accessing solutions to fill both the technology and process gaps to meet its requirements, and accelerating supplier on-boarding time. More than half of VCA’s suppliers did not have the ability to support a cXML protocol and the average on-boarding time for new vendors was 6 to 9 months. With the Vendor Connect Hub, PunchOut2Go was able to quickly and seamlessly integrate VCA’s high-volume suppliers via EDI, cXML, CSV files, API’s and other methods with their Coupa application.

Leveraging the PunchOut2Go Vendor Connect Hub, VCA achieved:

  • Accelerated vendor deployment time
  • Cost and resource savings for itself and each of its vendors
  • Six-fold increase in the number of vendors deployed
  • Supplier integration flexibility, scalability, and support
  • Manual invoice reduction and invoice automation
  • 90% order to invoice automation

After the initial supplier deployment, VCA realized:

  • 50% reduction in supplier on-boarding time 
  • 6x increase in the number of suppliers deployed 
  • 92% of spend captured on purchase order and completed on catalog 
  • Reduction of 40,000 invoices that no longer require manual intervention for GL coding 
  • 100% flexibility to easily integrate with any supplier regardless of whether they have the technical capabilities and support necessary

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